In terms of operational function, our team can be responsible for a variety of task including monitoring the change in the spread and notice clients when it goes above allowed limit, reconcile the spread in case it fluctuates (especially at the beginning of the day), recording and monitor related ratios, price changes, abnormal delays, connection lost periods and update with our clients to help them find the cause and resolve the problems in a rapid manner. We also update the financial news (which can affect traders' decisions) on multimedia channels of our clients to ascertain the stability of the information flow. Mentioning the KYC process, our team can be utilised to approve and reject the registering profile of users to avoid scams or any money laundering schemes. Last but not least, our system can detect some unusual transactions and notice the Exchanges about the possible red flags. After a certain period, our Chief Operating Officer will report the situations to our clients to make sure they are able to acknowledge and react on time in case of any unusual events.

We also offer our clients with premium servers (AWS cloud servers) that they can run the software on and be responsible to make sure it is free from error, available for back-up and restore. In any case of server upgrades, software upgrades, plugins upgrade, we can support the clients with our resources to ascertain that the information flow can run smoothly across the system.